NOVA TOP

Return and Exchange Process:

In the event of a valid return or exchange request, we will process the transaction in the form of a store credit. This credit will enable you to select an alternative item from our online store that meets your preferences and requirements. We believe this solution offers the flexibility and convenience you deserve while ensuring your satisfaction.

Please note that the return/exchange process is subject to the following conditions:

1. The item must be faulty, defective, or damaged upon receipt.
2. The return or exchange request must be made within 2 days of receiving the package.
3. The item must meet our internal quality control standards.

To initiate the return or exchange process, please reach out to our customer support team. Our dedicated representatives will guide you through the necessary steps and address any queries or concerns you may have.